Refund policy

Return Policy

Thank you for shopping with us! We want you to be happy with your purchase. If you are not completely satisfied, we’re here to help.

Returns

  • Returns are accepted within 14 days of the purchase date.

  • Items must be unused, unworn, and in their original packaging with tags attached.

  • Proof of purchase (receipt or order confirmation) is required for all returns.

Store Credit

  • All approved returns will be issued as store credit only.

  • Store credit can be used toward any future purchase and does not expire.

  • No cash or credit card refunds will be given.

Non-Returnable Items

The following items cannot be returned:

  • Sale or clearance items

  • Gift cards

  • Personalized or custom items

  • Intimate apparel or accessories (for hygiene reasons)

How to Return

To start a return, please contact us at chaletchicmanager@gmail.com. Once your return is approved, we’ll issue your store credit promptly.